Delivery Policy

At WateWear, we ensure secure and efficient delivery of your orders from Morocco to destinations worldwide.
Below you will find all the information regarding our processing times, shipping fees, served areas, and logistics process.

🌍 Delivery areas

We currently deliver to the following destinations:

  • Morocco (National)

  • Europe (France, Belgium, Switzerland)

  • Other regions : Please contact us before placing an order to confirm availability.

If your country does not appear at checkout, please contact us at [Our email] to explore customized delivery options.

⏱ Processing & Delivery times

Order processing:

  • Orders are processed under 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or during holidays will be processed on the next business day .

Estimated delivery times :

Destination are heating up
Morocco 1 to 3 business days
Europe 3 to 7 business days

 

These times are approximate and may vary depending on the destination, customs clearance, or exceptional circumstances (strikes, pandemics, etc.).

💸 Delivery fees

Morocco :

  • Standard delivery : starting from 30DH

  • Free delivery for any order over 500 MAD

International :

  • Europe  (France, Belgium, Switzerland) : standard delivery 15€

Delivery fees are automatically calculated at checkout based on weight, volume, and destination.

📦 Carriers

We work with reliable carriers:

  • In Morocco : Amana, Cathedis, etc.

  • International : DHL, FedEx, or the most suitable carrier depending on the country.

A tracking number will be communicated to you upon shipment of your order.

🛃 Customs & Import Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

  • These fees are not included in our delivery rates.

  • They are the responsibility of the customer and are non-refundable in case of return.

We advise you to check with your local customs authority for more information.

📬 Unclaimed packages / Incorrect address

If a package is returned due to an incorrect address, non-collection, or refusal by the payer, customs fees and re-shipping costs will be the responsibility of the customer.

Please carefully check your delivery information before confirming your order.

❓ Questions or order tracking?

For any questions regarding delivery or tracking of your order, please contact us:

📧 By email: contact@watewear.eu
🌐 From our page Contact